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MightyCall customer signalsContact Center

See where MightyCall customers switch, and who MightyCall wins from.

See which competitors win MightyCall customers, and which MightyCall wins from, using switching activity from the last 12 months.

Where MightyCall customers switched in the last 12 months

This chart shows where observed switches away from MightyCall went over the last 12 months. Each percentage is that vendor's share of all observed switches from MightyCall to another tracked vendor. Churn with no identified destination is not included.

Where MightyCall customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where MightyCall customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.MightyCallMightyCall vs JivoSite: 32.4%JivoSite32.4%MightyCall vs WhatsApp: 10.6%WhatsApp10.6%MightyCall vs Social Intents: 9.7%Social Intents9.7%MightyCall vs Zendesk: 6.9%Zendesk6.9%MightyCall vs Tidio: 6.9%Tidio6.9%MightyCall vs Text: 6.9%Text6.9%MightyCall vs Chatra: 3.2%Chatra3.2%MightyCall vs Tawk.to: 3.2%Tawk.to3.2%MightyCall vs WhatsHelp: 3.2%WhatsHelp3.2%MightyCall vs GoDaddy: 2.8%GoDaddy2.8%
Of observed switches from MightyCall,32.4%went to JivoSite

For customer success: Start with the leading destinations when reviewing cancellation reasons, competitive objections and retention messaging.

MightyCall's estimated win rates in customer switches

Compare MightyCall's estimated switching win rate against each listed competitor, using observed switching activity from the last 12 months. For each competitor, the percentage estimates the share of observed switches between the two vendors that moved to MightyCall.

CompetitorEstimated win rate
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How this is calculated

Accounts that switched from a competitor to MightyCall over the last 12 months. Each figure is a recency-weighted, Bayesian-smoothed estimate of MightyCall's win rate in switches against that competitor, ranked from highest to lowest.

For sales: Use these comparisons to choose competitive segments to investigate and battlecards to review. Compare each rate with switching volume in your own data before prioritising a market.

The Russian Federation is MightyCall's biggest market, with twice the installs of the United States.

32% of MightyCall installs are in its biggest market and 68% are spread across 44 other countries. 12% of installs were first detected in the last 12 months.

CountryShare of active installs
Russian Federation
32%
United States
17%
VerticalShare of active installs
Business And Industrial
10%

Share of companies where MarketSizer detects MightyCall today, across the MightyCall family of products. Countries under 50 companies are not shown. Refreshed nightly.

How to read this data

What does a competitor trial signal mean?

MarketSizer counts a competitor trial signal when it first detects a new installation of a competing tracked vendor, within the last 40 days, on the domain of an established MightyCall customer (one detected using MightyCall for more than 60 days). It is observed activity. It does not confirm a contractual trial, dissatisfaction or an intention to leave. Use it as a prompt to investigate alongside your own account history and customer conversations. This count uses a 40-day lookback on new installations by established customers. It is not the same measure as the in-product trial status described on the Our data page, which uses a 30-day window, so the two figures should not be compared directly.

What do the switching figures measure?

The churn chart shows where observed switches away from MightyCall went over the last 12 months. Each percentage is that vendor's share of all observed switches from MightyCall to another tracked vendor. Churn with no identified destination is not included. For each listed competitor, the win rate estimates the share of observed switches between the two vendors that moved to MightyCall. It is weighted towards recent activity and smoothed so that small samples do not produce extreme figures. Both cover switching MarketSizer has observed, not every customer of every vendor, and past switching does not predict what an individual customer will do next.

How current is this page's data?

The data behind this page is refreshed daily. Trial signals are counted over a rolling 40-day window and the switching figures over the last 12 months. For company-level checks, MarketSizer re-verifies a specific company's environment when you look it up. More on refresh and verification is on the Our data page.

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About MightyCall

MightyCall is tracked by MarketSizer in the Contact Center category.