SalesForce (Live Agent) Customer Signals
87 SalesForce (Live Agent) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how SalesForce (Live Agent)'s competitive position is shifting.
Where SalesForce (Live Agent) wins customers from competitors
Accounts that switched from a competitor to SalesForce (Live Agent) over the last 12 months. Each figure is SalesForce (Live Agent)'s win rate in switches against that competitor, ranked from highest to lowest.
Where SalesForce (Live Agent) lost customers in the last 12 months
SalesForce (Live Agent)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned SalesForce (Live Agent) customer in the last 12 months; thickness = share of all churns.
- SalesForce (Live Agent) vs Zendesk: 12.4%
- SalesForce (Live Agent) vs Adobe: 12.4%
- SalesForce (Live Agent) vs Shopify: 10.7%
- SalesForce (Live Agent) vs HubSpot: 9.8%
- SalesForce (Live Agent) vs SnapEngage: 5.2%
- SalesForce (Live Agent) vs Intercom: 3.6%
- SalesForce (Live Agent) vs OpenAI: 3.2%
- SalesForce (Live Agent) vs Intuit: 3.2%
- SalesForce (Live Agent) vs Atlassian: 3%
- SalesForce (Live Agent) vs Text: 2.6%
Data current as of August 2026
87 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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