Win / Loss Data

SnapEngage (Team Support) Customer Signals

8 SnapEngage (Team Support) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how SnapEngage (Team Support)'s competitive position is shifting.

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32%Win rate
51Rivals tracked
8In-market
Competitive wins

Where SnapEngage (Team Support) wins customers from competitors

Accounts that switched from a competitor to SnapEngage (Team Support) over the last 12 months. Each figure is SnapEngage (Team Support)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
90%
Genesys
84%
LivePerson
75%
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Churn destinations

Where SnapEngage (Team Support) lost customers in the last 12 months

SnapEngage (Team Support)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned SnapEngage (Team Support) customer in the last 12 months; thickness = share of all churns.

Where SnapEngage (Team Support) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where SnapEngage (Team Support) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SnapEngage (Team Support)SnapEngage (Team Support) vs Zendesk: 27%ZendeskSnapEngage (Team Support) vs Text: 10.1%TextSnapEngage (Team Support) vs HubSpot: 7.8%HubSpotSnapEngage (Team Support) vs Intercom: 7.3%IntercomSnapEngage (Team Support) vs Tawk.to: 5.4%Tawk.toSnapEngage (Team Support) vs Olark: 4.3%OlarkSnapEngage (Team Support) vs Salesloft: 4.3%SalesloftSnapEngage (Team Support) vs Freshworks: 4.1%FreshworksSnapEngage (Team Support) vs SalesForce: 3.8%SalesForceSnapEngage (Team Support) vs Pure Chat: 1.9%Pure Chat
  • SnapEngage (Team Support) vs Zendesk: 27%
  • SnapEngage (Team Support) vs Text: 10.1%
  • SnapEngage (Team Support) vs HubSpot: 7.8%
  • SnapEngage (Team Support) vs Intercom: 7.3%
  • SnapEngage (Team Support) vs Tawk.to: 5.4%
  • SnapEngage (Team Support) vs Olark: 4.3%
  • SnapEngage (Team Support) vs Salesloft: 4.3%
  • SnapEngage (Team Support) vs Freshworks: 4.1%
  • SnapEngage (Team Support) vs SalesForce: 3.8%
  • SnapEngage (Team Support) vs Pure Chat: 1.9%

Data current as of August 2026

Hi SnapEngage (Team Support) team

8 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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