Win / Loss Data

SnapEngage Customer Signals

See SnapEngage's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where SnapEngage wins customers from competitors

Accounts that switched from a competitor to SnapEngage over the last 12 months. Each figure is SnapEngage's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
91%
Genesys
82%
LivePerson
77%
SalesForce
62%
Intuit
51%
Text
40%
Adobe
34%
Olark
32%
HubSpot
24%
Zendesk
20%
Churn destinations

Where SnapEngage lost customers in the last 12 months

SnapEngage's biggest competitive threats. Each ribbon shows a vendor that picked up a churned SnapEngage customer in the last 12 months; thickness = share of all churns.

Where SnapEngage customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where SnapEngage customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SnapEngageSnapEngage vs Zendesk: 17.4%ZendeskSnapEngage vs HubSpot: 16%HubSpotSnapEngage vs Adobe: 7.8%AdobeSnapEngage vs Text: 5.9%TextSnapEngage vs SalesForce: 5.4%SalesForceSnapEngage vs Intuit: 4.4%IntuitSnapEngage vs Intercom: 4.4%IntercomSnapEngage vs Shopify: 4%ShopifySnapEngage vs Tawk.to: 3.1%Tawk.toSnapEngage vs Olark: 3%Olark
  • SnapEngage vs Zendesk: 17.4%
  • SnapEngage vs HubSpot: 16%
  • SnapEngage vs Adobe: 7.8%
  • SnapEngage vs Text: 5.9%
  • SnapEngage vs SalesForce: 5.4%
  • SnapEngage vs Intuit: 4.4%
  • SnapEngage vs Intercom: 4.4%
  • SnapEngage vs Shopify: 4%
  • SnapEngage vs Tawk.to: 3.1%
  • SnapEngage vs Olark: 3%

Data current as of July 2026

Hi SnapEngage team

See who's picking up SnapEngage customers
right now.

Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card