Win / Loss Data

Webex Customer Signals

See Webex's live competitive picture - head-to-head win rates against Atlassian and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Webex wins customers from competitors

Accounts that switched from a competitor to Webex over the last 12 months. Each figure is Webex's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Olark
97%
ZoomInfo
97%
Rocket.Chat
91%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where Webex lost customers in the last 12 months

Webex's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Webex customer in the last 12 months; thickness = share of all churns.

Where Webex customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Webex customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WebexWebex vs Atlassian: 18.3%AtlassianWebex vs Zendesk: 13.7%ZendeskWebex vs OpenAI: 9.2%OpenAIWebex vs WhatsApp: 8.2%WhatsAppWebex vs SalesForce: 6%SalesForceWebex vs HubSpot: 5.1%HubSpotWebex vs Freshworks: 3.8%FreshworksWebex vs Text: 3.5%TextWebex vs Wix (Chat): 3.1%Wix (Chat)Webex vs Rocket.Chat: 2.6%Rocket.Chat
  • Webex vs Atlassian: 18.3%
  • Webex vs Zendesk: 13.7%
  • Webex vs OpenAI: 9.2%
  • Webex vs WhatsApp: 8.2%
  • Webex vs SalesForce: 6%
  • Webex vs HubSpot: 5.1%
  • Webex vs Freshworks: 3.8%
  • Webex vs Text: 3.5%
  • Webex vs Wix (Chat): 3.1%
  • Webex vs Rocket.Chat: 2.6%

Data current as of July 2026

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Live head-to-head win rates against Atlassian and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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