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Win / Loss Data

Webex Customer Signals

919 Webex customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Webex's competitive position is shifting.

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84%Win rate
44Rivals tracked
919In-market
Competitive wins

Where Webex wins customers from competitors

Accounts that switched from a competitor to Webex over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Webex's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
ZoomInfo
93%
Olark
92%
Rocket.Chat
91%
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Churn destinations

Where Webex lost customers in the last 12 months

Webex's biggest competitive threats: every vendor that picked up a churned Webex customer in the last 12 months, ranked by share of all churns.

Where Webex customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Webex customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WebexWebex vs Zendesk: 21.2%ZendeskWebex vs WhatsApp: 14%WhatsAppWebex vs HubSpot: 8.5%HubSpotWebex vs SalesForce: 7.9%SalesForceWebex vs Rocket.Chat: 5.4%Rocket.ChatWebex vs Freshworks: 4.8%FreshworksWebex vs Text: 4.4%TextWebex vs twilio: 4.2%twilioWebex vs Intercom: 3.5%IntercomWebex vs Genesys: 3.1%Genesys

Data current as of September 2026

Hi Webex team

919 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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