Win / Loss Data
Chat2Desk Customer Signals
See Chat2Desk's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Chat2Desk wins customers from competitors
Accounts that switched from a competitor to Chat2Desk over the last 12 months. Each figure is Chat2Desk's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Chat2Desk lost customers in the last 12 months
Chat2Desk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chat2Desk customer in the last 12 months; thickness = share of all churns.
- Chat2Desk vs WhatsApp: 30.9%
- Chat2Desk vs JivoSite: 23.6%
- Chat2Desk vs Intercom: 12.7%
- Chat2Desk vs SalesForce: 10.9%
- Chat2Desk vs OpenCart: 9.1%
- Chat2Desk vs WooCommerce: 5.5%
- Chat2Desk vs Shopify: 3.6%
- Chat2Desk vs Talk-me: 1.8%
- Chat2Desk vs WhatsHelp: 1.8%
Data current as of July 2026
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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