Chat Plus Customer Signals
1 Chat Plus customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chat Plus's competitive position is shifting.
Where Chat Plus wins customers from competitors
Accounts that switched from a competitor to Chat Plus over the last 12 months. Each figure is Chat Plus's win rate in switches against that competitor, ranked from highest to lowest.
Where Chat Plus lost customers in the last 12 months
Chat Plus's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chat Plus customer in the last 12 months; thickness = share of all churns.
- Chat Plus vs Zendesk: 25.8%
- Chat Plus vs HubSpot: 24.7%
- Chat Plus vs Channel Talk: 16.9%
- Chat Plus vs SalesForce: 10.1%
- Chat Plus vs Zoho: 7.9%
- Chat Plus vs Rocket.Chat: 4.5%
- Chat Plus vs OpenAI: 2.2%
- Chat Plus vs WhatsApp: 2.2%
- Chat Plus vs Olark: 1.1%
- Chat Plus vs Tidio: 1.1%
Data current as of August 2026
1 of your customer is trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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