ConnectWise Customer Signals
97 ConnectWise customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how ConnectWise's competitive position is shifting.
Where ConnectWise wins customers from competitors
Accounts that switched from a competitor to ConnectWise over the last 12 months. Each figure is ConnectWise's win rate in switches against that competitor, ranked from highest to lowest.
Where ConnectWise lost customers in the last 12 months
ConnectWise's biggest competitive threats. Each ribbon shows a vendor that picked up a churned ConnectWise customer in the last 12 months; thickness = share of all churns.
- ConnectWise vs OpenAI: 43.1%
- ConnectWise vs Intercom: 8.6%
- ConnectWise vs HubSpot: 8.6%
- ConnectWise vs Zendesk: 5.2%
- ConnectWise vs ServiceNow: 5.2%
- ConnectWise vs osTicket: 3.4%
- ConnectWise vs Tawk.to: 3.4%
- ConnectWise vs Webex: 3.4%
- ConnectWise vs Freshworks: 3.4%
- ConnectWise vs ZoomInfo: 1.7%
Data current as of August 2026
97 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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