Win / Loss Data

Freshworks (Freshdesk Link) Customer Signals

42 Freshworks (Freshdesk Link) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Freshdesk Link)'s competitive position is shifting.

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47%Win rate
66Rivals tracked
42In-market
Competitive wins

Where Freshworks (Freshdesk Link) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Freshdesk Link) over the last 12 months. Each figure is Freshworks (Freshdesk Link)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
66%
Intuit
66%
Rocket.Chat
65%
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Churn destinations

Where Freshworks (Freshdesk Link) lost customers in the last 12 months

Freshworks (Freshdesk Link)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Freshdesk Link) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Freshdesk Link) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Freshdesk Link) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Freshdesk Link)Freshworks (Freshdesk Link) vs HubSpot: 18.3%HubSpotFreshworks (Freshdesk Link) vs Zendesk: 11.6%ZendeskFreshworks (Freshdesk Link) vs Shopify: 7.4%ShopifyFreshworks (Freshdesk Link) vs Brevo: 5.6%BrevoFreshworks (Freshdesk Link) vs Intercom: 5%IntercomFreshworks (Freshdesk Link) vs Intuit: 4.5%IntuitFreshworks (Freshdesk Link) vs Atlassian: 4.3%AtlassianFreshworks (Freshdesk Link) vs WhatsApp: 3.8%WhatsAppFreshworks (Freshdesk Link) vs Zoho: 3.4%ZohoFreshworks (Freshdesk Link) vs OpenAI: 3.3%OpenAI
  • Freshworks (Freshdesk Link) vs HubSpot: 18.3%
  • Freshworks (Freshdesk Link) vs Zendesk: 11.6%
  • Freshworks (Freshdesk Link) vs Shopify: 7.4%
  • Freshworks (Freshdesk Link) vs Brevo: 5.6%
  • Freshworks (Freshdesk Link) vs Intercom: 5%
  • Freshworks (Freshdesk Link) vs Intuit: 4.5%
  • Freshworks (Freshdesk Link) vs Atlassian: 4.3%
  • Freshworks (Freshdesk Link) vs WhatsApp: 3.8%
  • Freshworks (Freshdesk Link) vs Zoho: 3.4%
  • Freshworks (Freshdesk Link) vs OpenAI: 3.3%

Data current as of August 2026

Hi Freshworks (Freshdesk Link) team

42 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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