Win / Loss Data
Gladly Customer Signals
9 Gladly customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Gladly's competitive position is shifting.
76%Win rate
18Rivals tracked
9In-market
Competitive wins
Where Gladly wins customers from competitors
Accounts that switched from a competitor to Gladly over the last 12 months. Each figure is Gladly's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Gladly lost customers in the last 12 months
Gladly's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Gladly customer in the last 12 months; thickness = share of all churns.
- Gladly vs Zendesk: 21.8%
- Gladly vs Gorgias: 19.3%
- Gladly vs OpenAI: 9.2%
- Gladly vs HubSpot: 6.7%
- Gladly vs SalesForce: 4.2%
- Gladly vs WhatsApp: 3.4%
- Gladly vs Kustomer: 3.4%
- Gladly vs Intercom: 3.4%
- Gladly vs Tidio: 2.5%
- Gladly vs Qualified: 2.5%
Data current as of August 2026
Hi Gladly team
9 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card