Kustomer Customer Signals
8 Kustomer customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Kustomer's competitive position is shifting.
Where Kustomer wins customers from competitors
Accounts that switched from a competitor to Kustomer over the last 12 months. Each figure is Kustomer's win rate in switches against that competitor, ranked from highest to lowest.
Where Kustomer lost customers in the last 12 months
Kustomer's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Kustomer customer in the last 12 months; thickness = share of all churns.
- Kustomer vs Zendesk: 28%
- Kustomer vs HubSpot: 17%
- Kustomer vs Gorgias: 9.8%
- Kustomer vs Gladly: 4.3%
- Kustomer vs Freshworks: 4%
- Kustomer vs Intercom: 3.5%
- Kustomer vs SalesForce: 2.9%
- Kustomer vs Rocket.Chat: 2.3%
- Kustomer vs OpenAI: 2.3%
- Kustomer vs GoDaddy: 2%
Data current as of August 2026
8 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card