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Win / Loss Data

myalice Customer Signals

See myalice's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

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54%Win rate
17Rivals tracked
0In-market
Competitive wins

Where myalice wins customers from competitors

Accounts that switched from a competitor to myalice over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of myalice's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Rocket.Chat
75%
GetButton
75%
Goftino
74%
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Churn destinations

Where myalice lost customers in the last 12 months

myalice's biggest competitive threats: every vendor that picked up a churned myalice customer in the last 12 months, ranked by share of all churns.

Where myalice customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where myalice customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.myalicemyalice vs WhatsApp: 22.7%WhatsAppmyalice vs Smartsupp: 19.3%Smartsuppmyalice vs Tawk.to: 13.3%Tawk.tomyalice vs Tidio: 7.3%Tidiomyalice vs Chatwoot: 6.7%Chatwootmyalice vs Shopify: 5.3%Shopifymyalice vs Goftino: 4%Goftinomyalice vs Zendesk: 4%Zendeskmyalice vs Intercom: 3.3%Intercommyalice vs Chaty Premio: 3.3%Chaty Premio

Data current as of September 2026

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