Win / Loss Data
myalice Customer Signals
See myalice's live competitive picture - head-to-head win rates against Smartsupp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where myalice wins customers from competitors
Accounts that switched from a competitor to myalice over the last 12 months. Each figure is myalice's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where myalice lost customers in the last 12 months
myalice's biggest competitive threats. Each ribbon shows a vendor that picked up a churned myalice customer in the last 12 months; thickness = share of all churns.
- myalice vs Smartsupp: 21.7%
- myalice vs WhatsApp: 16.3%
- myalice vs Tawk.to: 15.2%
- myalice vs Chatwoot: 6.5%
- myalice vs Zendesk: 5.4%
- myalice vs Tidio: 5.4%
- myalice vs Shopify: 5.4%
- myalice vs Text: 4.3%
- myalice vs Goftino: 3.3%
- myalice vs Intercom: 3.3%
Data current as of July 2026
Hi myalice team
See who's picking up myalice customers
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Live head-to-head win rates against Smartsupp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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