Win / Loss Data

Oct8ne Customer Signals

See Oct8ne's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Oct8ne wins customers from competitors

Accounts that switched from a competitor to Oct8ne over the last 12 months. Each figure is Oct8ne's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Freshworks
82%
Adobe
77%
Smartsupp
72%
Zendesk
70%
Intuit
69%
PrestaShop
64%
Tidio
59%
HubSpot
57%
WhatsApp
43%
Shopify
8%
Churn destinations

Where Oct8ne lost customers in the last 12 months

Oct8ne's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Oct8ne customer in the last 12 months; thickness = share of all churns.

Where Oct8ne customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Oct8ne customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Oct8neOct8ne vs Shopify: 45.2%ShopifyOct8ne vs klaviyo: 13.5%klaviyoOct8ne vs Gorgias: 8%GorgiasOct8ne vs Zendesk: 5.9%ZendeskOct8ne vs HubSpot: 2.8%HubSpotOct8ne vs WhatsApp: 2.5%WhatsAppOct8ne vs Intuit: 2.3%IntuitOct8ne vs Tidio: 2%TidioOct8ne vs Tawk.to: 1.7%Tawk.toOct8ne vs PrestaShop: 1.6%PrestaShop
  • Oct8ne vs Shopify: 45.2%
  • Oct8ne vs klaviyo: 13.5%
  • Oct8ne vs Gorgias: 8%
  • Oct8ne vs Zendesk: 5.9%
  • Oct8ne vs HubSpot: 2.8%
  • Oct8ne vs WhatsApp: 2.5%
  • Oct8ne vs Intuit: 2.3%
  • Oct8ne vs Tidio: 2%
  • Oct8ne vs Tawk.to: 1.7%
  • Oct8ne vs PrestaShop: 1.6%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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