Octadesk Customer Signals
2 Octadesk customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Octadesk's competitive position is shifting.
Where Octadesk wins customers from competitors
Accounts that switched from a competitor to Octadesk over the last 12 months. Each figure is Octadesk's win rate in switches against that competitor, ranked from highest to lowest.
Where Octadesk lost customers in the last 12 months
Octadesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Octadesk customer in the last 12 months; thickness = share of all churns.
- Octadesk vs Zendesk: 29%
- Octadesk vs WhatsApp: 24.2%
- Octadesk vs HubSpot: 9.7%
- Octadesk vs Freshworks: 9.7%
- Octadesk vs JivoSite: 6.5%
- Octadesk vs Zenvia: 3.2%
- Octadesk vs Intercom: 3.2%
- Octadesk vs Leadster: 3.2%
- Octadesk vs Shopify: 3.2%
- Octadesk vs Chatwoot: 1.6%
Data current as of August 2026
2 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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