Win / Loss Data
Octadesk Customer Signals
See Octadesk's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Octadesk wins customers from competitors
Accounts that switched from a competitor to Octadesk over the last 12 months. Each figure is Octadesk's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Octadesk lost customers in the last 12 months
Octadesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Octadesk customer in the last 12 months; thickness = share of all churns.
- Octadesk vs Zendesk: 26.8%
- Octadesk vs WhatsApp: 12.5%
- Octadesk vs HubSpot: 10.7%
- Octadesk vs ActiveCampaign: 8.9%
- Octadesk vs Atlassian: 8.9%
- Octadesk vs Freshworks: 8.9%
- Octadesk vs Brevo: 7.1%
- Octadesk vs Intercom: 3.6%
- Octadesk vs JivoSite: 3.6%
- Octadesk vs Wix: 3.6%
Data current as of July 2026
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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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