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Win / Loss Data

RingCentral Customer Signals

1 RingCentral customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how RingCentral's competitive position is shifting.

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8%Win rate
12Rivals tracked
1In-market
Competitive wins

Where RingCentral wins customers from competitors

Accounts that switched from a competitor to RingCentral over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of RingCentral's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Olark
54%
Text
43%
Zendesk
42%
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Churn destinations

Where RingCentral lost customers in the last 12 months

RingCentral's biggest competitive threats: every vendor that picked up a churned RingCentral customer in the last 12 months, ranked by share of all churns.

Where RingCentral customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where RingCentral customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.RingCentralRingCentral vs Provide Support: 63.3%Provide SupportRingCentral vs Zendesk: 8.4%ZendeskRingCentral vs HubSpot: 4.6%HubSpotRingCentral vs Tawk.to: 3.8%Tawk.toRingCentral vs Olark: 2.6%OlarkRingCentral vs Text: 2.3%TextRingCentral vs Tidio: 2.3%TidioRingCentral vs Freshworks: 1.7%FreshworksRingCentral vs Zoho: 1.4%ZohoRingCentral vs Comm100: 1.2%Comm100

Data current as of September 2026

Hi RingCentral team

1 of your customer is trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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