smith.ai Customer Signals
1 smith.ai customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how smith.ai's competitive position is shifting.
Where smith.ai wins customers from competitors
Accounts that switched from a competitor to smith.ai over the last 12 months. Each figure is smith.ai's win rate in switches against that competitor, ranked from highest to lowest.
Where smith.ai lost customers in the last 12 months
smith.ai's biggest competitive threats. Each ribbon shows a vendor that picked up a churned smith.ai customer in the last 12 months; thickness = share of all churns.
- smith.ai vs HubSpot: 18.6%
- smith.ai vs Zendesk: 16.3%
- smith.ai vs Tawk.to: 9.3%
- smith.ai vs Intercom: 8.1%
- smith.ai vs Tidio: 5.8%
- smith.ai vs Text: 4.7%
- smith.ai vs Chatbase: 3.5%
- smith.ai vs WhatsApp: 3.5%
- smith.ai vs Zoho: 3.5%
- smith.ai vs Engati: 2.3%
Data current as of August 2026
1 of your customer is trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card