Win / Loss Data

Wati Customer Signals

See Wati's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Wati wins customers from competitors

Accounts that switched from a competitor to Wati over the last 12 months. Each figure is Wati's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Facebook
100%
OpenCart
89%
HubSpot
83%
Tawk.to
82%
Tidio
75%
Intuit
69%
WooCommerce
54%
klaviyo
39%
Shopify
33%
WhatsApp
20%
Churn destinations

Where Wati lost customers in the last 12 months

Wati's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Wati customer in the last 12 months; thickness = share of all churns.

Where Wati customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Wati customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WatiWati vs Shopify: 45.7%ShopifyWati vs WhatsApp: 18.4%WhatsAppWati vs klaviyo: 8.6%klaviyoWati vs Avada: 3.4%AvadaWati vs Intuit: 3.4%IntuitWati vs WooCommerce: 3.2%WooCommerceWati vs Brevo: 2.6%BrevoWati vs Zoho: 1.4%ZohoWati vs Chaty Premio: 1.4%Chaty PremioWati vs Zoko: 1.4%Zoko
  • Wati vs Shopify: 45.7%
  • Wati vs WhatsApp: 18.4%
  • Wati vs klaviyo: 8.6%
  • Wati vs Avada: 3.4%
  • Wati vs Intuit: 3.4%
  • Wati vs WooCommerce: 3.2%
  • Wati vs Brevo: 2.6%
  • Wati vs Zoho: 1.4%
  • Wati vs Chaty Premio: 1.4%
  • Wati vs Zoko: 1.4%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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