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Win / Loss Data

WotNot Customer Signals

4 WotNot customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how WotNot's competitive position is shifting.

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55%Win rate
13Rivals tracked
4In-market
Competitive wins

Where WotNot wins customers from competitors

Accounts that switched from a competitor to WotNot over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of WotNot's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Tidio
72%
Crisp
61%
Rocket.Chat
57%
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Churn destinations

Where WotNot lost customers in the last 12 months

WotNot's biggest competitive threats: every vendor that picked up a churned WotNot customer in the last 12 months, ranked by share of all churns.

Where WotNot customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where WotNot customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WotNotWotNot vs WhatsApp: 24.2%WhatsAppWotNot vs Tawk.to: 11.3%Tawk.toWotNot vs Chaty Premio: 9.7%Chaty PremioWotNot vs Chatwoot: 8.1%ChatwootWotNot vs Wati: 8.1%WatiWotNot vs Zoho: 6.5%ZohoWotNot vs Tidio: 4.8%TidioWotNot vs Intercom: 4.8%IntercomWotNot vs MyLiveChat: 4.8%MyLiveChatWotNot vs Text: 4.8%Text

Data current as of September 2026

Hi WotNot team

4 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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