Zoho (Desk) Customer Signals
7 Zoho (Desk) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Zoho (Desk)'s competitive position is shifting.
Where Zoho (Desk) wins customers from competitors
Accounts that switched from a competitor to Zoho (Desk) over the last 12 months. Each figure is Zoho (Desk)'s win rate in switches against that competitor, ranked from highest to lowest.
Where Zoho (Desk) lost customers in the last 12 months
Zoho (Desk)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Zoho (Desk) customer in the last 12 months; thickness = share of all churns.
- Zoho (Desk) vs HubSpot: 19.4%
- Zoho (Desk) vs Shopify: 10%
- Zoho (Desk) vs WooCommerce: 6.7%
- Zoho (Desk) vs Freshworks: 5.6%
- Zoho (Desk) vs Intercom: 5.2%
- Zoho (Desk) vs WhatsApp: 5%
- Zoho (Desk) vs Zendesk: 5%
- Zoho (Desk) vs Intuit: 4.6%
- Zoho (Desk) vs Rocket.Chat: 3.3%
- Zoho (Desk) vs ActiveCampaign: 3.3%
Data current as of August 2026
7 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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