Win / Loss Data

8x8 Customer Signals

See 8x8's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where 8x8 wins customers from competitors

Accounts that switched from a competitor to 8x8 over the last 12 months. Each figure is 8x8's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Comm100
100%
Chatwoot
100%
Genesys
100%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where 8x8 lost customers in the last 12 months

8x8's biggest competitive threats. Each ribbon shows a vendor that picked up a churned 8x8 customer in the last 12 months; thickness = share of all churns.

Where 8x8 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where 8x8 customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.8x88x8 vs Zendesk: 31.7%Zendesk8x8 vs LivePerson: 28%LivePerson8x8 vs OpenAI: 8.5%OpenAI8x8 vs SalesForce: 3.7%SalesForce8x8 vs Olark: 3.7%Olark8x8 vs Gorgias: 3.7%Gorgias8x8 vs Tawk.to: 3.7%Tawk.to8x8 vs Text: 3.7%Text8x8 vs HubSpot: 2.4%HubSpot8x8 vs WhatsApp: 2.4%WhatsApp
  • 8x8 vs Zendesk: 31.7%
  • 8x8 vs LivePerson: 28%
  • 8x8 vs OpenAI: 8.5%
  • 8x8 vs SalesForce: 3.7%
  • 8x8 vs Olark: 3.7%
  • 8x8 vs Gorgias: 3.7%
  • 8x8 vs Tawk.to: 3.7%
  • 8x8 vs Text: 3.7%
  • 8x8 vs HubSpot: 2.4%
  • 8x8 vs WhatsApp: 2.4%

Data current as of July 2026

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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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