Ada (Ada Support) Customer Signals
23 Ada (Ada Support) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Ada (Ada Support)'s competitive position is shifting.
Where Ada (Ada Support) wins customers from competitors
Accounts that switched from a competitor to Ada (Ada Support) over the last 12 months. Each figure is Ada (Ada Support)'s win rate in switches against that competitor, ranked from highest to lowest.
Where Ada (Ada Support) lost customers in the last 12 months
Ada (Ada Support)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Ada (Ada Support) customer in the last 12 months; thickness = share of all churns.
- Ada (Ada Support) vs Zendesk: 36.3%
- Ada (Ada Support) vs OpenAI: 8.5%
- Ada (Ada Support) vs Intercom: 5.8%
- Ada (Ada Support) vs WhatsApp: 4.5%
- Ada (Ada Support) vs Zoho: 4%
- Ada (Ada Support) vs Atlassian: 4%
- Ada (Ada Support) vs HubSpot: 3.6%
- Ada (Ada Support) vs Webex: 3.1%
- Ada (Ada Support) vs Talkdesk: 2.7%
- Ada (Ada Support) vs Freshworks: 2.7%
Data current as of August 2026
23 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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