Win / Loss Data

Genesys (Bold Chat) Customer Signals

5 Genesys (Bold Chat) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Genesys (Bold Chat)'s competitive position is shifting.

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26%Win rate
62Rivals tracked
5In-market
Competitive wins

Where Genesys (Bold Chat) wins customers from competitors

Accounts that switched from a competitor to Genesys (Bold Chat) over the last 12 months. Each figure is Genesys (Bold Chat)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
70%
LivePerson
67%
BigCommerce
50%
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Churn destinations

Where Genesys (Bold Chat) lost customers in the last 12 months

Genesys (Bold Chat)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Genesys (Bold Chat) customer in the last 12 months; thickness = share of all churns.

Where Genesys (Bold Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Genesys (Bold Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Genesys (Bold Chat)Genesys (Bold Chat) vs Zendesk: 16.2%ZendeskGenesys (Bold Chat) vs Text: 15.8%TextGenesys (Bold Chat) vs HubSpot: 6%HubSpotGenesys (Bold Chat) vs SalesForce: 5.7%SalesForceGenesys (Bold Chat) vs Adobe: 5.6%AdobeGenesys (Bold Chat) vs Pure Chat: 4.8%Pure ChatGenesys (Bold Chat) vs Intuit: 4.7%IntuitGenesys (Bold Chat) vs Shopify: 4.2%ShopifyGenesys (Bold Chat) vs Rocket.Chat: 3.9%Rocket.ChatGenesys (Bold Chat) vs Tawk.to: 3.4%Tawk.to
  • Genesys (Bold Chat) vs Zendesk: 16.2%
  • Genesys (Bold Chat) vs Text: 15.8%
  • Genesys (Bold Chat) vs HubSpot: 6%
  • Genesys (Bold Chat) vs SalesForce: 5.7%
  • Genesys (Bold Chat) vs Adobe: 5.6%
  • Genesys (Bold Chat) vs Pure Chat: 4.8%
  • Genesys (Bold Chat) vs Intuit: 4.7%
  • Genesys (Bold Chat) vs Shopify: 4.2%
  • Genesys (Bold Chat) vs Rocket.Chat: 3.9%
  • Genesys (Bold Chat) vs Tawk.to: 3.4%

Data current as of August 2026

Hi Genesys (Bold Chat) team

5 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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