Win / Loss Data

WhosOn Customer Signals

See WhosOn's live competitive picture - head-to-head win rates against HubSpot and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where WhosOn wins customers from competitors

Accounts that switched from a competitor to WhosOn over the last 12 months. Each figure is WhosOn's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
99%
LivePerson
78%
Genesys
62%
Contact At Once!
59%
Intercom
52%
Intuit
46%
Zendesk
39%
Adobe
38%
Text
23%
HubSpot
19%
Churn destinations

Where WhosOn lost customers in the last 12 months

WhosOn's biggest competitive threats. Each ribbon shows a vendor that picked up a churned WhosOn customer in the last 12 months; thickness = share of all churns.

Where WhosOn customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where WhosOn customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WhosOnWhosOn vs HubSpot: 10.9%HubSpotWhosOn vs Olark: 9.5%OlarkWhosOn vs Freshworks: 9.1%FreshworksWhosOn vs Zendesk: 5.3%ZendeskWhosOn vs Text: 4.9%TextWhosOn vs Tawk.to: 4.8%Tawk.toWhosOn vs Adobe: 4.4%AdobeWhosOn vs Intercom: 4.2%IntercomWhosOn vs Zoho: 4.1%ZohoWhosOn vs klaviyo: 3.9%klaviyo
  • WhosOn vs HubSpot: 10.9%
  • WhosOn vs Olark: 9.5%
  • WhosOn vs Freshworks: 9.1%
  • WhosOn vs Zendesk: 5.3%
  • WhosOn vs Text: 4.9%
  • WhosOn vs Tawk.to: 4.8%
  • WhosOn vs Adobe: 4.4%
  • WhosOn vs Intercom: 4.2%
  • WhosOn vs Zoho: 4.1%
  • WhosOn vs klaviyo: 3.9%

Data current as of July 2026

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Live head-to-head win rates against HubSpot and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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