Win / Loss Data

WhosOn Customer Signals

2 WhosOn customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how WhosOn's competitive position is shifting.

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23%Win rate
45Rivals tracked
2In-market
Competitive wins

Where WhosOn wins customers from competitors

Accounts that switched from a competitor to WhosOn over the last 12 months. Each figure is WhosOn's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Provide Support
99%
LivePerson
77%
Genesys
65%
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Churn destinations

Where WhosOn lost customers in the last 12 months

WhosOn's biggest competitive threats. Each ribbon shows a vendor that picked up a churned WhosOn customer in the last 12 months; thickness = share of all churns.

Where WhosOn customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where WhosOn customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.WhosOnWhosOn vs Olark: 15.7%OlarkWhosOn vs Freshworks: 13.3%FreshworksWhosOn vs Zendesk: 7.1%ZendeskWhosOn vs Tawk.to: 6.5%Tawk.toWhosOn vs Text: 6.5%TextWhosOn vs Zoho: 5.7%ZohoWhosOn vs Intercom: 5.4%IntercomWhosOn vs Tidio: 4.9%TidioWhosOn vs Salesloft: 4.7%SalesloftWhosOn vs Crisp: 4.5%Crisp
  • WhosOn vs Olark: 15.7%
  • WhosOn vs Freshworks: 13.3%
  • WhosOn vs Zendesk: 7.1%
  • WhosOn vs Tawk.to: 6.5%
  • WhosOn vs Text: 6.5%
  • WhosOn vs Zoho: 5.7%
  • WhosOn vs Intercom: 5.4%
  • WhosOn vs Tidio: 4.9%
  • WhosOn vs Salesloft: 4.7%
  • WhosOn vs Crisp: 4.5%

Data current as of August 2026

Hi WhosOn team

2 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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