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Win / Loss Data

Botpress Customer Signals

48 Botpress customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Botpress's competitive position is shifting.

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38%Win rate
38Rivals tracked
48In-market
Competitive wins

Where Botpress wins customers from competitors

Accounts that switched from a competitor to Botpress over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Botpress's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Zendesk
87%
HubSpot
81%
Zoho
81%
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Churn destinations

Where Botpress lost customers in the last 12 months

Botpress's biggest competitive threats: every vendor that picked up a churned Botpress customer in the last 12 months, ranked by share of all churns.

Where Botpress customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Botpress customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.BotpressBotpress vs Landbot: 61.5%LandbotBotpress vs Freshworks: 6.8%FreshworksBotpress vs Tidio: 3.9%TidioBotpress vs Front: 3.8%FrontBotpress vs WhatsApp: 3.7%WhatsAppBotpress vs OpenAI: 2.7%OpenAIBotpress vs Chatbase: 2.5%ChatbaseBotpress vs JivoSite: 2%JivoSiteBotpress vs Chatwoot: 1.7%ChatwootBotpress vs Tawk.to: 1.6%Tawk.to

Data current as of September 2026

Hi Botpress team

48 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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