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Win / Loss Data

Chatbase Customer Signals

141 Chatbase customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Chatbase's competitive position is shifting.

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69%Win rate
58Rivals tracked
141In-market
Competitive wins

Where Chatbase wins customers from competitors

Accounts that switched from a competitor to Chatbase over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Chatbase's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Shopify
88%
Zendesk
87%
Text
79%
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Churn destinations

Where Chatbase lost customers in the last 12 months

Chatbase's biggest competitive threats: every vendor that picked up a churned Chatbase customer in the last 12 months, ranked by share of all churns.

Where Chatbase customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatbase customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatbaseChatbase vs WhatsApp: 16.4%WhatsAppChatbase vs OpenAI: 11.6%OpenAIChatbase vs Tawk.to: 8.4%Tawk.toChatbase vs Chatwoot: 6.5%ChatwootChatbase vs Intercom: 6.2%IntercomChatbase vs Tidio: 5.2%TidioChatbase vs Botpress: 5.1%BotpressChatbase vs HubSpot: 4.8%HubSpotChatbase vs ElevenLabs: 4.6%ElevenLabsChatbase vs Zendesk: 4.4%Zendesk

Data current as of September 2026

Hi Chatbase team

141 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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