Win / Loss Data
Chatbase Customer Signals
See Chatbase's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Chatbase wins customers from competitors
Accounts that switched from a competitor to Chatbase over the last 12 months. Each figure is Chatbase's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Chatbase lost customers in the last 12 months
Chatbase's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatbase customer in the last 12 months; thickness = share of all churns.
- Chatbase vs WhatsApp: 15.8%
- Chatbase vs OpenAI: 11.9%
- Chatbase vs Tawk.to: 8%
- Chatbase vs Chatwoot: 6.9%
- Chatbase vs Intercom: 5.9%
- Chatbase vs Botpress: 4.7%
- Chatbase vs Tidio: 4.7%
- Chatbase vs Zendesk: 4.4%
- Chatbase vs HubSpot: 3.7%
- Chatbase vs ElevenLabs: 3.4%
Data current as of July 2026
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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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