Win / Loss Data
Front Customer Signals
25 Front customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Front's competitive position is shifting.
61%Win rate
30Rivals tracked
25In-market
Competitive wins
Where Front wins customers from competitors
Accounts that switched from a competitor to Front over the last 12 months. Each figure is Front's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Front lost customers in the last 12 months
Front's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Front customer in the last 12 months; thickness = share of all churns.
- Front vs Zendesk: 35.2%
- Front vs JivoSite: 7.5%
- Front vs Intercom: 7.5%
- Front vs Botpress: 6.1%
- Front vs HubSpot: 5.7%
- Front vs Tidio: 5.3%
- Front vs Text: 4.4%
- Front vs WhatsApp: 3.5%
- Front vs Tawk.to: 3.5%
- Front vs OpenAI: 3.3%
Data current as of August 2026
Hi Front team
25 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card