expertise.ai Customer Signals
1 expertise.ai customer opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how expertise.ai's competitive position is shifting.
Where expertise.ai wins customers from competitors
Accounts that switched from a competitor to expertise.ai over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of expertise.ai's win rate in switches against that competitor, ranked from highest to lowest.
Where expertise.ai lost customers in the last 12 months
expertise.ai's biggest competitive threats: every vendor that picked up a churned expertise.ai customer in the last 12 months, ranked by share of all churns.
expertise.ai vs WhatsApp: 17.5%
expertise.ai vs HubSpot: 9.7%
expertise.ai vs OpenAI: 9.7%
expertise.ai vs Chatbase: 6.8%
expertise.ai vs Tidio: 6.8%
expertise.ai vs Chatwoot: 5.8%
expertise.ai vs Zendesk: 5.8%
expertise.ai vs Botpress: 4.9%
expertise.ai vs Tawk.to: 3.9%
expertise.ai vs Shopify: 3.9%
Data current as of September 2026
1 of your customer is trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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