Win / Loss Data

Chatsimple Customer Signals

See Chatsimple's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Chatsimple wins customers from competitors

Accounts that switched from a competitor to Chatsimple over the last 12 months. Each figure is Chatsimple's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
HubSpot
88%
Text
83%
Wix (Chat)
80%
7 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where Chatsimple lost customers in the last 12 months

Chatsimple's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatsimple customer in the last 12 months; thickness = share of all churns.

Where Chatsimple customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatsimple customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatsimpleChatsimple vs WhatsApp: 25.4%WhatsAppChatsimple vs OpenAI: 11.9%OpenAIChatsimple vs Tidio: 10.2%TidioChatsimple vs HubSpot: 8.5%HubSpotChatsimple vs Chatbase: 8.5%ChatbaseChatsimple vs Chatwoot: 6.8%ChatwootChatsimple vs Zendesk: 6.8%ZendeskChatsimple vs Botpress: 5.1%BotpressChatsimple vs Intercom: 5.1%IntercomChatsimple vs Tawk.to: 5.1%Tawk.to
  • Chatsimple vs WhatsApp: 25.4%
  • Chatsimple vs OpenAI: 11.9%
  • Chatsimple vs Tidio: 10.2%
  • Chatsimple vs HubSpot: 8.5%
  • Chatsimple vs Chatbase: 8.5%
  • Chatsimple vs Chatwoot: 6.8%
  • Chatsimple vs Zendesk: 6.8%
  • Chatsimple vs Botpress: 5.1%
  • Chatsimple vs Intercom: 5.1%
  • Chatsimple vs Tawk.to: 5.1%

Data current as of July 2026

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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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