Win / Loss Data

Freshworks (Fresh Chat) Customer Signals

119 Freshworks (Fresh Chat) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Fresh Chat)'s competitive position is shifting.

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46%Win rate
99Rivals tracked
119In-market
Competitive wins

Where Freshworks (Fresh Chat) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Fresh Chat) over the last 12 months. Each figure is Freshworks (Fresh Chat)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
98%
LivePerson
97%
ActiveCampaign
83%
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Churn destinations

Where Freshworks (Fresh Chat) lost customers in the last 12 months

Freshworks (Fresh Chat)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Fresh Chat) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Fresh Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Fresh Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Fresh Chat)Freshworks (Fresh Chat) vs HubSpot: 16.6%HubSpotFreshworks (Fresh Chat) vs Zendesk: 10.6%ZendeskFreshworks (Fresh Chat) vs Shopify: 10.1%ShopifyFreshworks (Fresh Chat) vs Tawk.to: 5.5%Tawk.toFreshworks (Fresh Chat) vs Text: 4.9%TextFreshworks (Fresh Chat) vs Intuit: 4.4%IntuitFreshworks (Fresh Chat) vs Intercom: 4.1%IntercomFreshworks (Fresh Chat) vs WhatsApp: 3.4%WhatsAppFreshworks (Fresh Chat) vs klaviyo: 3.3%klaviyoFreshworks (Fresh Chat) vs WooCommerce: 3.2%WooCommerce
  • Freshworks (Fresh Chat) vs HubSpot: 16.6%
  • Freshworks (Fresh Chat) vs Zendesk: 10.6%
  • Freshworks (Fresh Chat) vs Shopify: 10.1%
  • Freshworks (Fresh Chat) vs Tawk.to: 5.5%
  • Freshworks (Fresh Chat) vs Text: 4.9%
  • Freshworks (Fresh Chat) vs Intuit: 4.4%
  • Freshworks (Fresh Chat) vs Intercom: 4.1%
  • Freshworks (Fresh Chat) vs WhatsApp: 3.4%
  • Freshworks (Fresh Chat) vs klaviyo: 3.3%
  • Freshworks (Fresh Chat) vs WooCommerce: 3.2%

Data current as of August 2026

Hi Freshworks (Fresh Chat) team

119 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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