Win / Loss Data

Freshworks (Freshworks Bot) Customer Signals

See Freshworks (Freshworks Bot)'s live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.

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32%Win rate
38Rivals tracked
0In-market
Competitive wins

Where Freshworks (Freshworks Bot) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Freshworks Bot) over the last 12 months. Each figure is Freshworks (Freshworks Bot)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Tidio
64%
Tawk.to
54%
Text
51%
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Churn destinations

Where Freshworks (Freshworks Bot) lost customers in the last 12 months

Freshworks (Freshworks Bot)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Freshworks Bot) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Freshworks Bot) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Freshworks Bot) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Freshworks Bot)Freshworks (Freshworks Bot) vs Zendesk: 20.1%ZendeskFreshworks (Freshworks Bot) vs WhatsApp: 11.8%WhatsAppFreshworks (Freshworks Bot) vs HubSpot: 10.2%HubSpotFreshworks (Freshworks Bot) vs Atlassian: 9.5%AtlassianFreshworks (Freshworks Bot) vs Intercom: 5.7%IntercomFreshworks (Freshworks Bot) vs Tawk.to: 4.5%Tawk.toFreshworks (Freshworks Bot) vs Text: 3.2%TextFreshworks (Freshworks Bot) vs Zoho: 3.2%ZohoFreshworks (Freshworks Bot) vs Gorgias: 2.8%GorgiasFreshworks (Freshworks Bot) vs Rocket.Chat: 2.4%Rocket.Chat
  • Freshworks (Freshworks Bot) vs Zendesk: 20.1%
  • Freshworks (Freshworks Bot) vs WhatsApp: 11.8%
  • Freshworks (Freshworks Bot) vs HubSpot: 10.2%
  • Freshworks (Freshworks Bot) vs Atlassian: 9.5%
  • Freshworks (Freshworks Bot) vs Intercom: 5.7%
  • Freshworks (Freshworks Bot) vs Tawk.to: 4.5%
  • Freshworks (Freshworks Bot) vs Text: 3.2%
  • Freshworks (Freshworks Bot) vs Zoho: 3.2%
  • Freshworks (Freshworks Bot) vs Gorgias: 2.8%
  • Freshworks (Freshworks Bot) vs Rocket.Chat: 2.4%

Data current as of August 2026

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