Win / Loss Data

Genesys (Cloud CX) Customer Signals

22 Genesys (Cloud CX) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Genesys (Cloud CX)'s competitive position is shifting.

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67%Win rate
33Rivals tracked
22In-market
Competitive wins

Where Genesys (Cloud CX) wins customers from competitors

Accounts that switched from a competitor to Genesys (Cloud CX) over the last 12 months. Each figure is Genesys (Cloud CX)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
LivePerson
93%
ServiceNow
91%
Text
90%
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Churn destinations

Where Genesys (Cloud CX) lost customers in the last 12 months

Genesys (Cloud CX)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Genesys (Cloud CX) customer in the last 12 months; thickness = share of all churns.

Where Genesys (Cloud CX) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Genesys (Cloud CX) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Genesys (Cloud CX)Genesys (Cloud CX) vs Zendesk: 28.6%ZendeskGenesys (Cloud CX) vs Intercom: 9.2%IntercomGenesys (Cloud CX) vs SalesForce: 6.5%SalesForceGenesys (Cloud CX) vs Atlassian: 6.1%AtlassianGenesys (Cloud CX) vs OpenAI: 5.4%OpenAIGenesys (Cloud CX) vs WhatsApp: 4.4%WhatsAppGenesys (Cloud CX) vs Olark: 3.4%OlarkGenesys (Cloud CX) vs Webex: 3.1%WebexGenesys (Cloud CX) vs Gorgias: 3.1%GorgiasGenesys (Cloud CX) vs HubSpot: 2.4%HubSpot
  • Genesys (Cloud CX) vs Zendesk: 28.6%
  • Genesys (Cloud CX) vs Intercom: 9.2%
  • Genesys (Cloud CX) vs SalesForce: 6.5%
  • Genesys (Cloud CX) vs Atlassian: 6.1%
  • Genesys (Cloud CX) vs OpenAI: 5.4%
  • Genesys (Cloud CX) vs WhatsApp: 4.4%
  • Genesys (Cloud CX) vs Olark: 3.4%
  • Genesys (Cloud CX) vs Webex: 3.1%
  • Genesys (Cloud CX) vs Gorgias: 3.1%
  • Genesys (Cloud CX) vs HubSpot: 2.4%

Data current as of August 2026

Hi Genesys (Cloud CX) team

22 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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