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Win / Loss Data

Talkdesk Customer Signals

9 Talkdesk customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Talkdesk's competitive position is shifting.

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81%Win rate
16Rivals tracked
9In-market
Competitive wins

Where Talkdesk wins customers from competitors

Accounts that switched from a competitor to Talkdesk over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Talkdesk's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Text
81%
Glia
79%
Olark
78%
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Churn destinations

Where Talkdesk lost customers in the last 12 months

Talkdesk's biggest competitive threats: every vendor that picked up a churned Talkdesk customer in the last 12 months, ranked by share of all churns.

Where Talkdesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Talkdesk customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.TalkdeskTalkdesk vs Zendesk: 20.4%ZendeskTalkdesk vs SalesForce: 13%SalesForceTalkdesk vs Front: 11.1%FrontTalkdesk vs twilio: 9.3%twilioTalkdesk vs HubSpot: 9.3%HubSpotTalkdesk vs Genesys: 7.4%GenesysTalkdesk vs WhatsApp: 7.4%WhatsAppTalkdesk vs Shopify: 3.7%ShopifyTalkdesk vs Intercom: 3.7%IntercomTalkdesk vs Zoho: 1.9%Zoho

Data current as of September 2026

Hi Talkdesk team

9 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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