Win / Loss Data
Talkdesk Customer Signals
See Talkdesk's live competitive picture - head-to-head win rates against OpenAI and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Talkdesk wins customers from competitors
Accounts that switched from a competitor to Talkdesk over the last 12 months. Each figure is Talkdesk's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Talkdesk lost customers in the last 12 months
Talkdesk's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Talkdesk customer in the last 12 months; thickness = share of all churns.
- Talkdesk vs OpenAI: 16.7%
- Talkdesk vs SalesForce: 16.7%
- Talkdesk vs Zendesk: 14.3%
- Talkdesk vs WhatsApp: 9.5%
- Talkdesk vs Atlassian: 7.1%
- Talkdesk vs twilio: 7.1%
- Talkdesk vs Intercom: 4.8%
- Talkdesk vs HubSpot: 4.8%
- Talkdesk vs Genesys: 4.8%
- Talkdesk vs Zoho: 2.4%
Data current as of July 2026
Hi Talkdesk team
See who's picking up Talkdesk customers
right now.
Live head-to-head win rates against OpenAI and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
Live data · Updated daily · No credit card