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Win / Loss Data

Glassix Customer Signals

3 Glassix customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Glassix's competitive position is shifting.

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78%Win rate
12Rivals tracked
3In-market
Competitive wins

Where Glassix wins customers from competitors

Accounts that switched from a competitor to Glassix over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Glassix's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
GetButton
94%
Zendesk
68%
WhatsHelp
68%
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Churn destinations

Where Glassix lost customers in the last 12 months

Glassix's biggest competitive threats: every vendor that picked up a churned Glassix customer in the last 12 months, ranked by share of all churns.

Where Glassix customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Glassix customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GlassixGlassix vs WhatsApp: 54.5%WhatsAppGlassix vs Tawk.to: 6.1%Tawk.toGlassix vs Chatwoot: 6.1%ChatwootGlassix vs OpenAI: 4.5%OpenAIGlassix vs Gorgias: 3%GorgiasGlassix vs Intercom: 3%IntercomGlassix vs Joinchat: 3%JoinchatGlassix vs Tidio: 3%TidioGlassix vs Wati: 3%WatiGlassix vs Zendesk: 3%Zendesk

Data current as of September 2026

Hi Glassix team

3 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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