Win / Loss Data
GrooveHQ Customer Signals
See GrooveHQ's live competitive picture - head-to-head win rates against Zendesk and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where GrooveHQ wins customers from competitors
Accounts that switched from a competitor to GrooveHQ over the last 12 months. Each figure is GrooveHQ's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where GrooveHQ lost customers in the last 12 months
GrooveHQ's biggest competitive threats. Each ribbon shows a vendor that picked up a churned GrooveHQ customer in the last 12 months; thickness = share of all churns.
- GrooveHQ vs Zendesk: 27.3%
- GrooveHQ vs HubSpot: 9.7%
- GrooveHQ vs Shopify: 8.8%
- GrooveHQ vs Intercom: 7.1%
- GrooveHQ vs Intuit: 5.8%
- GrooveHQ vs Freshworks: 5.3%
- GrooveHQ vs Tawk.to: 3.6%
- GrooveHQ vs OpenAI: 2.6%
- GrooveHQ vs klaviyo: 2.6%
- GrooveHQ vs Olark: 2.2%
Data current as of July 2026
Hi GrooveHQ team
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Live head-to-head win rates against Zendesk and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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