Text (LiveChat) Customer Signals
1592 Text (LiveChat) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Text (LiveChat)'s competitive position is shifting.
Where Text (LiveChat) wins customers from competitors
Accounts that switched from a competitor to Text (LiveChat) over the last 12 months. Each figure is Text (LiveChat)'s win rate in switches against that competitor, ranked from highest to lowest.
Where Text (LiveChat) lost customers in the last 12 months
Text (LiveChat)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Text (LiveChat) customer in the last 12 months; thickness = share of all churns.
- Text (LiveChat) vs WhatsApp: 14.5%
- Text (LiveChat) vs Tawk.to: 13.7%
- Text (LiveChat) vs Shopify: 9.4%
- Text (LiveChat) vs Zendesk: 9.2%
- Text (LiveChat) vs HubSpot: 7.9%
- Text (LiveChat) vs Chatwoot: 4.7%
- Text (LiveChat) vs Intuit: 3.8%
- Text (LiveChat) vs Squarespace: 3.7%
- Text (LiveChat) vs WooCommerce: 2.3%
- Text (LiveChat) vs Adobe: 2.3%
Data current as of August 2026
1592 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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