Win / Loss Data

SalesForce (Service Cloud) Customer Signals

30 SalesForce (Service Cloud) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how SalesForce (Service Cloud)'s competitive position is shifting.

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54%Win rate
41Rivals tracked
30In-market
Competitive wins

Where SalesForce (Service Cloud) wins customers from competitors

Accounts that switched from a competitor to SalesForce (Service Cloud) over the last 12 months. Each figure is SalesForce (Service Cloud)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Rocket.Chat
90%
Salesloft
79%
Adobe
75%
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Churn destinations

Where SalesForce (Service Cloud) lost customers in the last 12 months

SalesForce (Service Cloud)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned SalesForce (Service Cloud) customer in the last 12 months; thickness = share of all churns.

Where SalesForce (Service Cloud) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where SalesForce (Service Cloud) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.SalesForce (Service Cloud)SalesForce (Service Cloud) vs OpenAI: 14.3%OpenAISalesForce (Service Cloud) vs Zendesk: 13.1%ZendeskSalesForce (Service Cloud) vs HubSpot: 9.5%HubSpotSalesForce (Service Cloud) vs Brevo: 8.1%BrevoSalesForce (Service Cloud) vs Atlassian: 7.4%AtlassianSalesForce (Service Cloud) vs Shopify: 4.8%ShopifySalesForce (Service Cloud) vs Intercom: 4.4%IntercomSalesForce (Service Cloud) vs WhatsApp: 3.3%WhatsAppSalesForce (Service Cloud) vs Webex: 3.2%WebexSalesForce (Service Cloud) vs Freshworks: 2.1%Freshworks
  • SalesForce (Service Cloud) vs OpenAI: 14.3%
  • SalesForce (Service Cloud) vs Zendesk: 13.1%
  • SalesForce (Service Cloud) vs HubSpot: 9.5%
  • SalesForce (Service Cloud) vs Brevo: 8.1%
  • SalesForce (Service Cloud) vs Atlassian: 7.4%
  • SalesForce (Service Cloud) vs Shopify: 4.8%
  • SalesForce (Service Cloud) vs Intercom: 4.4%
  • SalesForce (Service Cloud) vs WhatsApp: 3.3%
  • SalesForce (Service Cloud) vs Webex: 3.2%
  • SalesForce (Service Cloud) vs Freshworks: 2.1%

Data current as of August 2026

Hi SalesForce (Service Cloud) team

30 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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