Shopify (Inbox) Customer Signals
3738 Shopify (Inbox) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Shopify (Inbox)'s competitive position is shifting.
Where Shopify (Inbox) wins customers from competitors
Accounts that switched from a competitor to Shopify (Inbox) over the last 12 months. Each figure is Shopify (Inbox)'s win rate in switches against that competitor, ranked from highest to lowest.
Where Shopify (Inbox) lost customers in the last 12 months
Shopify (Inbox)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Shopify (Inbox) customer in the last 12 months; thickness = share of all churns.
- Shopify (Inbox) vs klaviyo: 35.9%
- Shopify (Inbox) vs Intuit: 8.1%
- Shopify (Inbox) vs Tidio: 6.5%
- Shopify (Inbox) vs Avada: 6.4%
- Shopify (Inbox) vs WhatsApp: 5%
- Shopify (Inbox) vs WooCommerce: 4.6%
- Shopify (Inbox) vs Gorgias: 4.2%
- Shopify (Inbox) vs HubSpot: 3.2%
- Shopify (Inbox) vs Zendesk: 2.5%
- Shopify (Inbox) vs Brevo: 2.4%
Data current as of August 2026
3738 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
Live data · Updated daily · No credit card