Win / Loss Data
Decagon Customer Signals
See Decagon's live competitive picture - head-to-head win rates against Intercom and other competitors, where retention risk is concentrated, and how the category is shifting.
Competitive wins
Where Decagon wins customers from competitors
Accounts that switched from a competitor to Decagon over the last 12 months. Each figure is Decagon's win rate in switches against that competitor, ranked from highest to lowest.
Churn destinations
Where Decagon lost customers in the last 12 months
Decagon's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Decagon customer in the last 12 months; thickness = share of all churns.
- Decagon vs Intercom: 77.5%
- Decagon vs Zendesk: 5.4%
- Decagon vs OpenAI: 4.7%
- Decagon vs Atlassian: 2.6%
- Decagon vs HubSpot: 2.2%
- Decagon vs Freshworks: 1.8%
- Decagon vs WhatsApp: 1%
- Decagon vs Front: 0.8%
- Decagon vs Chatwoot: 0.5%
- Decagon vs Wix (Chat): 0.5%
Data current as of July 2026
Hi Decagon team
See who's picking up Decagon customers
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Live head-to-head win rates against Intercom and other competitors, plus target accounts in-market and shifting retention risk - updated daily.
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