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Win / Loss Data

Decagon Customer Signals

30 Decagon customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Decagon's competitive position is shifting.

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73%Win rate
19Rivals tracked
30In-market
Competitive wins

Where Decagon wins customers from competitors

Accounts that switched from a competitor to Decagon over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of Decagon's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
sierra
99%
Zendesk
96%
Gorgias
76%
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Churn destinations

Where Decagon lost customers in the last 12 months

Decagon's biggest competitive threats: every vendor that picked up a churned Decagon customer in the last 12 months, ranked by share of all churns.

Where Decagon customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Decagon customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.DecagonDecagon vs Intercom: 70.3%IntercomDecagon vs Zendesk: 9.9%ZendeskDecagon vs OpenAI: 6.9%OpenAIDecagon vs HubSpot: 3.9%HubSpotDecagon vs Freshworks: 1.9%FreshworksDecagon vs WhatsApp: 1.4%WhatsAppDecagon vs Front: 0.9%FrontDecagon vs Chatwoot: 0.9%ChatwootDecagon vs Crisp: 0.6%CrispDecagon vs ElevenLabs: 0.5%ElevenLabs

Data current as of September 2026

Hi Decagon team

30 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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