Win / Loss Data

Dixa Customer Signals

See Dixa's live competitive picture - head-to-head win rates against Shopify and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where Dixa wins customers from competitors

Accounts that switched from a competitor to Dixa over the last 12 months. Each figure is Dixa's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Adobe
100%
Freshworks
100%
HubSpot
79%
Zendesk
70%
Elevio
69%
Text
67%
PrestaShop
67%
Intercom
57%
Gorgias
44%
Shopify
30%
Churn destinations

Where Dixa lost customers in the last 12 months

Dixa's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Dixa customer in the last 12 months; thickness = share of all churns.

Where Dixa customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Dixa customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.DixaDixa vs Shopify: 31.3%ShopifyDixa vs klaviyo: 23.2%klaviyoDixa vs Zendesk: 11.1%ZendeskDixa vs Gorgias: 5.1%GorgiasDixa vs Elevio: 5.1%ElevioDixa vs Brevo: 4%BrevoDixa vs HubSpot: 4%HubSpotDixa vs Intercom: 3%IntercomDixa vs Text: 3%TextDixa vs PrestaShop: 3%PrestaShop
  • Dixa vs Shopify: 31.3%
  • Dixa vs klaviyo: 23.2%
  • Dixa vs Zendesk: 11.1%
  • Dixa vs Gorgias: 5.1%
  • Dixa vs Elevio: 5.1%
  • Dixa vs Brevo: 4%
  • Dixa vs HubSpot: 4%
  • Dixa vs Intercom: 3%
  • Dixa vs Text: 3%
  • Dixa vs PrestaShop: 3%

Data current as of July 2026

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Live head-to-head win rates against Shopify and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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