Win / Loss Data

Dixa Customer Signals

8 Dixa customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Dixa's competitive position is shifting.

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68%Win rate
16Rivals tracked
8In-market
Competitive wins

Where Dixa wins customers from competitors

Accounts that switched from a competitor to Dixa over the last 12 months. Each figure is Dixa's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Freshworks
100%
ChatBeacon
100%
Genesys
100%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where Dixa lost customers in the last 12 months

Dixa's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Dixa customer in the last 12 months; thickness = share of all churns.

Where Dixa customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Dixa customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.DixaDixa vs Zendesk: 26.3%ZendeskDixa vs Text: 17.5%TextDixa vs Ada: 8.8%AdaDixa vs Elevio: 8.8%ElevioDixa vs Intercom: 7.5%IntercomDixa vs Gorgias: 7.5%GorgiasDixa vs Tawk.to: 7.5%Tawk.toDixa vs Chatwoot: 3.8%ChatwootDixa vs Tidio: 2.5%TidioDixa vs HubSpot: 2.5%HubSpot
  • Dixa vs Zendesk: 26.3%
  • Dixa vs Text: 17.5%
  • Dixa vs Ada: 8.8%
  • Dixa vs Elevio: 8.8%
  • Dixa vs Intercom: 7.5%
  • Dixa vs Gorgias: 7.5%
  • Dixa vs Tawk.to: 7.5%
  • Dixa vs Chatwoot: 3.8%
  • Dixa vs Tidio: 2.5%
  • Dixa vs HubSpot: 2.5%

Data current as of August 2026

Hi Dixa team

8 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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