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Win / Loss Data

ElevenLabs Customer Signals

50 ElevenLabs customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how ElevenLabs's competitive position is shifting.

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75%Win rate
39Rivals tracked
50In-market
Competitive wins

Where ElevenLabs wins customers from competitors

Accounts that switched from a competitor to ElevenLabs over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of ElevenLabs's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
JivoSite
89%
Tidio
86%
Chatbase
83%
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Churn destinations

Where ElevenLabs lost customers in the last 12 months

ElevenLabs's biggest competitive threats: every vendor that picked up a churned ElevenLabs customer in the last 12 months, ranked by share of all churns.

Where ElevenLabs customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where ElevenLabs customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ElevenLabsElevenLabs vs OpenAI: 18.1%OpenAIElevenLabs vs WhatsApp: 13%WhatsAppElevenLabs vs Chatwoot: 9.7%ChatwootElevenLabs vs Intercom: 9.4%IntercomElevenLabs vs Zendesk: 7.6%ZendeskElevenLabs vs HubSpot: 5.4%HubSpotElevenLabs vs Tawk.to: 5.1%Tawk.toElevenLabs vs Chatbase: 3.2%ChatbaseElevenLabs vs Botpress: 3.2%BotpressElevenLabs vs Zoho: 2.5%Zoho

Data current as of September 2026

Hi ElevenLabs team

50 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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