Win / Loss Data

Chatstack Customer Signals

See Chatstack's live competitive picture - head-to-head win rates against Tawk.to and other competitors, where retention risk is concentrated, and how the category is shifting.

Unlock the full dataset
Competitive wins

Where Chatstack wins customers from competitors

Accounts that switched from a competitor to Chatstack over the last 12 months. Each figure is Chatstack's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Rocket.Chat
100%
WooCommerce
81%
Intercom
71%
Facebook
60%
Tidio
43%
Crisp
33%
WhatsApp
33%
Intuit
30%
Tawk.to
23%
ActiveCampaign
17%
Churn destinations

Where Chatstack lost customers in the last 12 months

Chatstack's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Chatstack customer in the last 12 months; thickness = share of all churns.

Where Chatstack customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Chatstack customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.ChatstackChatstack vs Tawk.to: 29.8%Tawk.toChatstack vs Chatwoot: 15.4%ChatwootChatstack vs Shopify: 6.7%ShopifyChatstack vs Intuit: 6.7%IntuitChatstack vs Crisp: 5.8%CrispChatstack vs WooCommerce: 5.8%WooCommerceChatstack vs WhatsApp: 5.8%WhatsAppChatstack vs ActiveCampaign: 4.8%ActiveCampaignChatstack vs Tidio: 3.8%TidioChatstack vs Brevo: 3.8%Brevo
  • Chatstack vs Tawk.to: 29.8%
  • Chatstack vs Chatwoot: 15.4%
  • Chatstack vs Shopify: 6.7%
  • Chatstack vs Intuit: 6.7%
  • Chatstack vs Crisp: 5.8%
  • Chatstack vs WooCommerce: 5.8%
  • Chatstack vs WhatsApp: 5.8%
  • Chatstack vs ActiveCampaign: 4.8%
  • Chatstack vs Tidio: 3.8%
  • Chatstack vs Brevo: 3.8%

Data current as of July 2026

Hi Chatstack team

See who's picking up Chatstack customers
right now.

Live head-to-head win rates against Tawk.to and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

Unlock the full dataset

Live data · Updated daily · No credit card