Win / Loss Data

Glia Customer Signals

21 Glia customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Glia's competitive position is shifting.

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70%Win rate
17Rivals tracked
21In-market
Competitive wins

Where Glia wins customers from competitors

Accounts that switched from a competitor to Glia over the last 12 months. Each figure is Glia's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
LivePerson
100%
Provide Support
100%
SalesForce
100%
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Churn destinations

Where Glia lost customers in the last 12 months

Glia's biggest competitive threats. Each ribbon shows a vendor that picked up a churned Glia customer in the last 12 months; thickness = share of all churns.

Where Glia customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Glia customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.GliaGlia vs Zendesk: 19.3%ZendeskGlia vs HubSpot: 12.3%HubSpotGlia vs Talkdesk: 12.3%TalkdeskGlia vs OpenAI: 10.5%OpenAIGlia vs WhatsApp: 3.5%WhatsAppGlia vs Zoho: 3.5%ZohoGlia vs Chatra: 3.5%ChatraGlia vs GrooveHQ: 3.5%GrooveHQGlia vs Genesys: 3.5%GenesysGlia vs Intercom: 3.5%Intercom
  • Glia vs Zendesk: 19.3%
  • Glia vs HubSpot: 12.3%
  • Glia vs Talkdesk: 12.3%
  • Glia vs OpenAI: 10.5%
  • Glia vs WhatsApp: 3.5%
  • Glia vs Zoho: 3.5%
  • Glia vs Chatra: 3.5%
  • Glia vs GrooveHQ: 3.5%
  • Glia vs Genesys: 3.5%
  • Glia vs Intercom: 3.5%

Data current as of August 2026

Hi Glia team

21 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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