Win / Loss Data

Freshworks (Fresh Desk Chat) Customer Signals

98 Freshworks (Fresh Desk Chat) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Fresh Desk Chat)'s competitive position is shifting.

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42%Win rate
95Rivals tracked
98In-market
Competitive wins

Where Freshworks (Fresh Desk Chat) wins customers from competitors

Accounts that switched from a competitor to Freshworks (Fresh Desk Chat) over the last 12 months. Each figure is Freshworks (Fresh Desk Chat)'s win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
WhosOn
98%
ChatBeacon
88%
Crisp
84%
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Churn destinations

Where Freshworks (Fresh Desk Chat) lost customers in the last 12 months

Freshworks (Fresh Desk Chat)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Fresh Desk Chat) customer in the last 12 months; thickness = share of all churns.

Where Freshworks (Fresh Desk Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where Freshworks (Fresh Desk Chat) customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Freshworks (Fresh Desk Chat)Freshworks (Fresh Desk Chat) vs HubSpot: 13.5%HubSpotFreshworks (Fresh Desk Chat) vs Zendesk: 12.7%ZendeskFreshworks (Fresh Desk Chat) vs Shopify: 11.1%ShopifyFreshworks (Fresh Desk Chat) vs Intuit: 7.9%IntuitFreshworks (Fresh Desk Chat) vs Text: 5.6%TextFreshworks (Fresh Desk Chat) vs Tawk.to: 4.7%Tawk.toFreshworks (Fresh Desk Chat) vs Intercom: 4%IntercomFreshworks (Fresh Desk Chat) vs WhatsApp: 3.2%WhatsAppFreshworks (Fresh Desk Chat) vs klaviyo: 3%klaviyoFreshworks (Fresh Desk Chat) vs WooCommerce: 2.4%WooCommerce
  • Freshworks (Fresh Desk Chat) vs HubSpot: 13.5%
  • Freshworks (Fresh Desk Chat) vs Zendesk: 12.7%
  • Freshworks (Fresh Desk Chat) vs Shopify: 11.1%
  • Freshworks (Fresh Desk Chat) vs Intuit: 7.9%
  • Freshworks (Fresh Desk Chat) vs Text: 5.6%
  • Freshworks (Fresh Desk Chat) vs Tawk.to: 4.7%
  • Freshworks (Fresh Desk Chat) vs Intercom: 4%
  • Freshworks (Fresh Desk Chat) vs WhatsApp: 3.2%
  • Freshworks (Fresh Desk Chat) vs klaviyo: 3%
  • Freshworks (Fresh Desk Chat) vs WooCommerce: 2.4%

Data current as of August 2026

Hi Freshworks (Fresh Desk Chat) team

98 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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