Freshworks (Fresh Desk Support) Customer Signals
5 Freshworks (Fresh Desk Support) customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how Freshworks (Fresh Desk Support)'s competitive position is shifting.
Where Freshworks (Fresh Desk Support) wins customers from competitors
Accounts that switched from a competitor to Freshworks (Fresh Desk Support) over the last 12 months. Each figure is Freshworks (Fresh Desk Support)'s win rate in switches against that competitor, ranked from highest to lowest.
Where Freshworks (Fresh Desk Support) lost customers in the last 12 months
Freshworks (Fresh Desk Support)'s biggest competitive threats. Each ribbon shows a vendor that picked up a churned Freshworks (Fresh Desk Support) customer in the last 12 months; thickness = share of all churns.
- Freshworks (Fresh Desk Support) vs HubSpot: 19.4%
- Freshworks (Fresh Desk Support) vs Zendesk: 14.8%
- Freshworks (Fresh Desk Support) vs Intercom: 6.8%
- Freshworks (Fresh Desk Support) vs Shopify: 6.8%
- Freshworks (Fresh Desk Support) vs Brevo: 5.6%
- Freshworks (Fresh Desk Support) vs Atlassian: 5.1%
- Freshworks (Fresh Desk Support) vs Intuit: 4.6%
- Freshworks (Fresh Desk Support) vs OpenAI: 3.9%
- Freshworks (Fresh Desk Support) vs klaviyo: 2.5%
- Freshworks (Fresh Desk Support) vs WooCommerce: 2.2%
Data current as of August 2026
5 of your customers are trialling competitors
right now.
See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.
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