Win / Loss Data

LimeChat Customer Signals

See LimeChat's live competitive picture - head-to-head win rates against WhatsApp and other competitors, where retention risk is concentrated, and how the category is shifting.

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Competitive wins

Where LimeChat wins customers from competitors

Accounts that switched from a competitor to LimeChat over the last 12 months. Each figure is LimeChat's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorWin rate
Chatwoot
100%
Tawk.to
100%
Freshworks
100%
5 more competitors in the full datasetUnlock the full dataset
Churn destinations

Where LimeChat lost customers in the last 12 months

LimeChat's biggest competitive threats. Each ribbon shows a vendor that picked up a churned LimeChat customer in the last 12 months; thickness = share of all churns.

Where LimeChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LimeChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LimeChatLimeChat vs WhatsApp: 61.5%WhatsAppLimeChat vs Wati: 15.4%WatiLimeChat vs Shopify: 7.7%ShopifyLimeChat vs Tidio: 7.7%TidioLimeChat vs Zendesk: 7.7%Zendesk
  • LimeChat vs WhatsApp: 61.5%
  • LimeChat vs Wati: 15.4%
  • LimeChat vs Shopify: 7.7%
  • LimeChat vs Tidio: 7.7%
  • LimeChat vs Zendesk: 7.7%

Data current as of July 2026

Hi LimeChat team

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Live head-to-head win rates against WhatsApp and other competitors, plus target accounts in-market and shifting retention risk - updated daily.

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