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Win / Loss Data

LimeChat Customer Signals

5 LimeChat customers opened a competitor trial in the last 40 days. See which competitors are winning them, where retention risk is concentrated, and how LimeChat's competitive position is shifting.

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80%Win rate
10Rivals tracked
5In-market
Competitive wins

Where LimeChat wins customers from competitors

Accounts that switched from a competitor to LimeChat over the last 12 months.Each figure is a recency-weighted, Bayesian-smoothed estimate of LimeChat's win rate in switches against that competitor, ranked from highest to lowest.

CompetitorEstimated win rate
Chatwoot
85%
Tawk.to
75%
WhatsApp
73%
More competitors in the full datasetUnlock the full dataset
Churn destinations

Where LimeChat lost customers in the last 12 months

LimeChat's biggest competitive threats: every vendor that picked up a churned LimeChat customer in the last 12 months, ranked by share of all churns.

Where LimeChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.Where LimeChat customers went when they churned in the last 12 months. Ribbon thickness reflects each destination's share of total churns.LimeChatLimeChat vs WhatsApp: 35.3%WhatsAppLimeChat vs Wati: 8.8%WatiLimeChat vs Shopify: 8.8%ShopifyLimeChat vs Crisp: 8.8%CrispLimeChat vs ChatBeacon: 8.8%ChatBeaconLimeChat vs Elevio: 5.9%ElevioLimeChat vs Engati: 5.9%EngatiLimeChat vs Zendesk: 5.9%ZendeskLimeChat vs Rocket.Chat: 2.9%Rocket.ChatLimeChat vs kapture: 2.9%kapture

Data current as of September 2026

Hi LimeChat team

5 of your customers are trialling competitors
right now.

See exactly which accounts, which competitors are winning them, and where you can still turn the trial around before it becomes a churn.

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